Get the help you need quickly and efficiently with our comprehensive support services.
Not sure which option to choose? Learn more below.
Do you need to submit a help ticket, but have no internet on that device?
If you can not access the Client Support Portal, then use the link below to submit a help ticket.
Help us to provide you with the best service and fastest response time by including the following information.
In detail, please describe what issue you are experiencing.
How many users are experiencing this issue?
– Individual
– 2 to 5 users
– Entire Office
How would you rate the urgency of this request?
– Immediate Attention
– Same Day
– Next Day
– Needs Scheduled
Is this keeping you from being productive or do you have a temporary workaround?
– Unable to work
– It is inconvenient, but I can still work
Our remote support service allows you to share your computer screen, mouse, and keyboard with one of our expert engineers. This enables us to diagnose and resolve issues quickly and efficiently.
Experience seamless assistance with our remote support. Whether you’re facing software glitches or need help with system configurations, our team is just a click away. We prioritize your convenience and aim to minimize downtime.
Your data security is our top priority. Our remote support sessions are encrypted and conducted under strict confidentiality protocols. Trust PCA Technology Solutions to handle your IT needs with the utmost care and professionalism.
Find answers to common questions about our services and support options.
Unlike traditional tiered support, PCA Technology Solutions offers a more personalized approach. Our engineers are equipped to handle a wide range of issues without escalating them through multiple levels, saving you time and frustration.
You can track the progress of your ticket through our Client Support Portal. Simply log in to view updates, communicate with our support team, and monitor the resolution status in real-time.
We implement robust security measures to protect your data. Our support sessions are encrypted, and we adhere to strict confidentiality protocols to ensure your information remains secure at all times.
If an issue cannot be resolved remotely, we will dispatch a qualified technician to your location. Our on-site support ensures that complex problems are addressed promptly and effectively.
Yes, PCA Technology Solutions offers after-hours support for critical issues. Our team is available 24/7 to assist you with emergencies and ensure your operations run smoothly.
Remote support can resolve a variety of issues including software troubleshooting, system configurations, network connectivity problems, and more. Our engineers are skilled in handling diverse technical challenges remotely.
How many times have you had to explain the problem you are having with your computer to two, or even three, different tech support people? Each time getting more and more frustrated, because they can’t communicate your issue to each other, requiring you to repeat yourself and waste your precious time? Well, we have a better way.
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