Client Support
At PCA Technology Solutions, we work hard every day to take care of our clients to make managing your businesses a little bit easier on you.
Efficient Support for Your Tech Needs
Rapid, Reliable Tech Support Options
Get the help you need quickly and efficiently with our comprehensive support services.
Need Assistance?
Not sure which option to choose? Learn more below.
Do you need to submit a help ticket, but have no internet on that device?
- Use the Submit a Ticket link below, or
- Call 1-833-YOUR PCA (1-833-968-7722)
Submit A Ticket Via Web Portal
Client Support Portal
Submitting a ticket through our Client Portal is the most efficient method for rapid support.
If the computer having an issue is still working:
- Click on the peripherals arrow in the desktop tray, located to the left of your clock.
- Then click on the PCA icon.
- Then select the appropriate option to submit your ticket.
Submit A Ticket Via Email
Submit A Ticket
If you can not access the Client Support Portal, then use the link below to submit a help ticket.
Help us to provide you with the best service and fastest response time by including the following information.
In detail, please describe what issue you are experiencing.
How many users are experiencing this issue?
– Individual
– 2 to 5 users
– Entire Office
How would you rate the urgency of this request?
– Immediate Attention
– Same Day
– Next Day
– Needs Scheduled
Is this keeping you from being productive or do you have a temporary workaround?
– Unable to work
– It is inconvenient, but I can still work
Remote Support
Our remote support service allows you to share your computer screen, mouse, and keyboard with one of our expert engineers. This enables us to diagnose and resolve issues quickly and efficiently.
Seamless Assistance
Experience seamless assistance with our remote support. Whether you’re facing software glitches or need help with system configurations, our team is just a click away. We prioritize your convenience and aim to minimize downtime.
Secure and Confidential
Your data security is our top priority. Our remote support sessions are encrypted and conducted under strict confidentiality protocols. Trust PCA Technology Solutions to handle your IT needs with the utmost care and professionalism.
Frequently Asked Questions
Find answers to common questions about our services and support options.
How is PCA Support different from traditional tiered support?
Unlike traditional tiered support, PCA Technology Solutions offers a more personalized approach. Our engineers are equipped to handle a wide range of issues without escalating them through multiple levels, saving you time and frustration.
How can I track the progress of my ticket?
You can track the progress of your ticket through our Client Support Portal. Simply log in to view updates, communicate with our support team, and monitor the resolution status in real-time.
How do you ensure the security and confidentiality of my data?
We implement robust security measures to protect your data. Our support sessions are encrypted, and we adhere to strict confidentiality protocols to ensure your information remains secure at all times.
What if my issue requires on-site support?
If an issue cannot be resolved remotely, we will dispatch a qualified technician to your location. Our on-site support ensures that complex problems are addressed promptly and effectively.
Can I get support outside of regular business hours?
Yes, PCA Technology Solutions offers after-hours support for critical issues. Our team is available 24/7 to assist you with emergencies and ensure your operations run smoothly.
What types of issues can remote support resolve?
Remote support can resolve a variety of issues including software troubleshooting, system configurations, network connectivity problems, and more. Our engineers are skilled in handling diverse technical challenges remotely.
The PCA Support Difference
How many times have you had to explain the problem you are having with your computer to two, or even three, different tech support people? Each time getting more and more frustrated, because they can’t communicate your issue to each other, requiring you to repeat yourself and waste your precious time? Well, we have a better way.
Experience the PCA Support Difference
Discover the unparalleled benefits of PCA Technology Solutions by submitting a ticket or contacting our support team today. Let us help you achieve seamless and efficient technology operations.