Ready for a Virtual Platform? Keep Security Front and Center

by | Dec 5, 2020

Ready for a Virtual Platform?

2020 has proven to us that utilizing a virtual environment is essential for survival. Things aren’t likely to ever be the same again. Is your financial institution embracing that change? If not, what is stopping you?

There’s a pretty good chance that security could be a large part of your hesitation in changing to a virtual environment. With the proper solution, you can rest easy knowing that more than just encryption is considered.

In light of the technology available today, visual communications are now both ubiquitous and affordable.

Because financial institutions are always being targeted by hackers, solutions must factor in the following to ensure your communication is private and your information is kept safe:

    • authentication,
    • segregated management,
    • firewall traversal, and
    • multiple levels of encryption

We can go into all the technical details, but we’ll keep this article at a much higher altitude. If you are considering pursuing this technology, we welcome a conversation to go more in-depth about all of the compliance, security, and governance specifics, so that you can rest easy knowing this is worth the investment and that the risk is far less than it used to be.

Now, more than ever, we recognize what we have been discussing since the millennial generation pushed for it – we must enable our mobile technology to meet the demand of future customers.

Interactive Teller Machines (ITMs) introduced video as an advanced solution within the past decade. The next generation of video interaction with customers takes it all the way to the mobile device.

If the security is truly there, we must accept that we need a secure method to see our customers and do business with our customers.

My daughter is 20 and I am not sure she has ever been inside a bank. And rarely does she go through a drive-thru to interact with anyone either. With mobile pay apps and virtual money, we must develop opportunities for community institutions to hold the relevance that we all know they have.

The answer is a mobile solution the provides virtual meeting rooms, hosting facilities, secure calls, and transactions.

Just as the healthcare industry has accepted telemedicine, it is essential for community banks to accept telebanking. This is far more than a mobile app that allows someone to check their balances and do rudimentary tasks. It involves every method that community banks have used since their inception to make them leaders in the industry.

Are you ready to innovate? To lead? To extend past the brick and mortar, web integration, teller lines and even past the ITM?

It is time! The risk is far less than it used to be and the reward is huge. Contact PCA Technology Solutions today to see how we can partner with you to achieve your institution’s goals.